Return & Refund Policy
At MOLLIS, we have always stayed true to our brand values: putting the consumer experience first. We hope every MOLLIS customer feels joy and confidence when using our products. To ensure transparency, please review our Return & Refund Policy below:
1. Standard Return Window
- Eligible items may be returned within 30 days of receipt.
2. Non-Returnable Items
- For health and safety reasons, certain personal care products cannot be returned, including:
- Diapers and feminine care products once the packaging is opened or if the product has been used.
3. Return Conditions
- Items must be:
- Unused and unopened
- In the original packaging
- With all accessories and labels intact
- If you receive an item that is damaged, defective, or incorrect, MOLLIS will provide a refund or replacement at no cost to you.
4. How to Start a Return
- Contact us at service@mollisforwomen.com
- Provide your Order ID and a brief explanation of the reason for return
- Please note: Unauthorized returns will not be accepted
5. Return Shipping Fees
- If the return is due to consumer reasons (e.g., ordering the wrong size or changing your mind), you will be responsible for the return shipping cost.
- If the return is due to MOLLIS reasons (e.g., product defects, shipping damage, or incorrect items), MOLLIS will cover the return shipping cost.
6. Refunds
- Refunds will be processed after we receive and inspect the returned item.
- Once approved, refunds are issued to your original payment method within 7 business days.
7. Support
For any questions about returns, refunds, or cancellations, please contact us at service@mollisforwomen.com.
Our customer care team is always ready to assist you.